🛍️ Online Store Regulations

1. 🧑‍💻 Seller Details and Contact

The Administrator and Seller is:

• Bartosz Garczarek
• Address: Nowa Krępa 135A, 63-400 Ostrów Wielkopolski, Poland
• Tax Identification Number: 6222613812
• REGON: 301574389
• E-mail: [email protected]

2. 📝 Definitions

Deadline	Definition
Store	A website that allows you to purchase goods.
Client	The individual, company or organization making the purchase.
Product	Hats, personalized hats, hat blocks and accessories.

3. 🛒 Ordering Rules

• Availability: Orders can be placed 24 hours a day, 7 days a week.
• Conclusion of the Agreement: The purchase and sale agreement is concluded at the moment order confirmation by the Seller.
• Client Obligations: The customer undertakes to provide real data necessary to fulfill the order.

4. 💳 Prices and Payments

Available payment methods, mainly supported by the Tpay system:

• Fast transfers / pay-by-link
• BLIK
• Payment cards, Apple Pay, Google Pay
• Deferred payments: Twisto, PayPo, PragmaPay deferred
• Installment payments: Pekao installments, PragmaPay installments

5. 📦 Order Fulfillment and Delivery

Product Category	Estimated Completion Time
Hats available	2–4 business days
Personalized hats	5–14 business days
Hat blocks and accessories	2–5 business days

• Shipment: It comes after payment posting.
• Delivery Area: Shipping is available within the area European Union and to all countries of the world (globally).
• Delivery Methods: DPD, UPS, DHL, FedEx, Paczkomat (Poland), International shipping.

6. ↩️ Returns and Withdrawal from the Contract

Product Type	Right to Withdraw from the Contract (Return)	Legal basis
Standard products	14 days to withdraw from the contract.	Consumer Rights Act
Personalized products (custom hats)	No refunds possible.	Article 38, point 3 of the Consumer Rights Act

7. ❗️ Complaints

• Registration: Complaints should be sent by e-mail to the following address: [email protected].
• Answer: The seller will consider the complaint and respond within the deadline 14 days since receiving it.

8. 🔒 Personal Data

Customers' personal data are processed in accordance with Privacy Policy Shop.

9. 🔚 Final Provisions

The Regulations are effective from the moment of their publication on the Store's website.

❓ Frequently Asked Questions (FAQ)

Question	Answer
Do you ship internationally?	Yes, shipping is available global (within the EU and to all countries of the world).
Are personalized hats returnable?	No. In accordance with Article 38 of the Consumer Rights Act Personalized products are non-returnable.
How to choose a hat size?	You need to measure your head circumference about 1 cm above the eyebrows.
What to do if the package is damaged?	It should be done photos of the damage and contact us immediately by e-mail: [email protected].
What payment methods does the store support?	We support all methods available in the Tpay system: quick transfers, BLIK, cards, Apple Pay, Google Pay, as well as deferred payments (Twisto, PayPo, PragmaPay) and installments (Raty Pekao, PragmaPay installments).

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